New Delhi, March 29: Most cyber frauds in business process outsourcing (BPO) sector in India
occur due to lack of strict implementation of existing information security
protocols and lack of awareness of the employee, a recent survey jointly
conducted by industry body ASSOCHAM and software major Microsoft said.
The survey was conducted in Delhi-NCR and Kolkata to
ascertain the level of awareness regarding cyber frauds among people employed
in the sector.
It was noted that awareness about cyber frauds was low among fresher and job applicants, but it was relatively higher in experienced employees.
Highlighting the poor levels of awareness among fresher and job applicants,the survey noted that perceptions about cyber frauds are mostly driven by word of mouth and media. Besides, the predominant perception for causes of cyber frauds is the growing shift of online transactions — from shopping to banking and consumers' growing trust on Internet and its safety nets.
While enough measures exist in the BPO sector to keep a check on cyber frauds, it is the lack of seriousness at the organisational level towards the issue which is the root cause to the problem as casual attitude is often passed down to employees, according to the survey.
It was also revealed that there is certain casualness, as the general feeling is that most cyber frauds occur on a larger scale, and the security staff is not aware of implications of not following proper protocols.
The survey also suggested immediate steps to drive home seriousness about cyber frauds - including comprehensive session on cyber fraud in induction programme, implement stringent security measures, install strong antivirus systems, organise sessions on ethical practices, implement training and development programmes. UNI
It was noted that awareness about cyber frauds was low among fresher and job applicants, but it was relatively higher in experienced employees.
Highlighting the poor levels of awareness among fresher and job applicants,the survey noted that perceptions about cyber frauds are mostly driven by word of mouth and media. Besides, the predominant perception for causes of cyber frauds is the growing shift of online transactions — from shopping to banking and consumers' growing trust on Internet and its safety nets.
While enough measures exist in the BPO sector to keep a check on cyber frauds, it is the lack of seriousness at the organisational level towards the issue which is the root cause to the problem as casual attitude is often passed down to employees, according to the survey.
It was also revealed that there is certain casualness, as the general feeling is that most cyber frauds occur on a larger scale, and the security staff is not aware of implications of not following proper protocols.
The survey also suggested immediate steps to drive home seriousness about cyber frauds - including comprehensive session on cyber fraud in induction programme, implement stringent security measures, install strong antivirus systems, organise sessions on ethical practices, implement training and development programmes. UNI
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