SRINAGAR,
SEPTEMBER 10: The Governor's Administration today accorded sanction for the
constitution of a Grievance Cell at each district headquarters of the State.
According to the
order issued by the General Administration Department (GAD), eachcell shall be
headed either by the Additional District Development Commissioner or by the
Additional Deputy Commissioner and shall be provided with the supporting staff
by the concerned Deputy Commissioner through internal adjustment.
The order reads
that Grievance Cell shall receive grievances through online portal, by post or
in person on all working days. In this regard, the office of the Deputy
Commissioner will create a dedicated webpage for the said purpose and notify
the same for information of the public.
According to the
order, Grievance Cell shall immediately process each grievance and obtain
status/action taken from the concerned office(s) to which it pertains within 15
working days and, thereafter, intimate the applicant within the next 05 days
about the disposal of the grievance.
In case of
non-cooperation, order further reads that any of the departments/offices in
furnishing the requisite information, the Deputy Commissioner will bring the
matter to Divisional Commissioner concerned for immediate intervention.
According to the order, every Deputy Commissioner shall hear grievances
in the District Grievance Cell at least once a week and the day/hours so
specified shall be notified through print and electronic media as also uploaded
on their official website. The Deputy Commissioner shall also hold public
darbar at Tehsil offices of the District at least once in a month.
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